Returns & Exchanges

At Viltrox Store, we stand behind the quality of our lenses and photography equipment with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we offer a streamlined return process for all eligible electronic products.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the serial number of your equipment to receive a Return Merchandise Authorization (RMA).

• 2.
  Secure Packaging

  Carefully pack the item in its original Viltrox packaging, including all lens caps, hoods, manuals, and protective foam to prevent damage during transit.

• 3.
  Shipping and Tracking

  Affix the provided shipping label and drop off the package at an authorized carrier location, ensuring you retain the tracking receipt for your records.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition and functionality, we will process your refund or exchange within 5-7 business days.