Frequently Asked Questions
Everything you need to know about Viltrox lenses and accessories.
Are Viltrox lenses compatible with my camera body?
Viltrox offers lenses for various mounts including Sony E-mount, Fujifilm X-mount, Nikon Z-mount, and Canon RF-mount. Please check the specific product description to ensure the lens matches your camera's mount and sensor size (Full Frame or APS-C).
How do I update the firmware on my Viltrox product?
Most Viltrox lenses and adapters feature a built-in micro-USB or USB-C port. You can download the latest firmware files from our official website, connect the device to your computer, and drag the file into the device folder to complete the update.
What is your shipping policy for international orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Delivery times vary by location, usually ranging from 7 to 15 business days for standard international shipping.
Do Viltrox products come with a warranty?
Yes, all authentic Viltrox products purchased through our store come with a one-year limited warranty covering manufacturing defects in materials and workmanship.
What is your return and refund policy?
We accept returns within 30 days of delivery. Items must be in their original packaging and in new, unused condition. Once we receive and inspect the item, a refund will be processed to your original payment method.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.